Comprehensive Support Options
SLA Clients
Comprehensive technical and application support for the entire Oracle Hyperion stack.
Remote and on-site support tailored to your organization's needs, regardless of size or complexity.
A fixed number of hours per year, distributed monthly, which can be used for upgrades or new installations.
Standby support during critical periods.
A guaranteed 30-minute response time for all logged calls.
Monthly reports detailing user activity, calls logged, log file analysis, and preventative maintenance performed.
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Ad-Hoc Clients
For those who do not require critical period support, our non-SLA option allows you to log a call via email for "break-fix" issue resolution.
This is perfect for mission-critical environments with limited IT resources.
Our standard response time is 60 minutes, with critical period options available.
Onsite support can also be arranged.
Our Services Overview